Goodtech warranty and repair policy

Thank you for your wise decision of choosing Goodtech. We are committed to providing an excellent user experience for our customers, from the moment an order is placed to the post-sales service. Please refer to our warranty & repair policy.

1. Warranty period:
Goodtech warrants the items (specified below) contained in the original packaging against defects in materials and workmanship under normal usage according to the guidelines from our authorized sales channels for a period of time specified below from the shipping date. Our published guidelines include but are not limited to information contained in technical specifications, user manuals, and service communications.

Goodtech is only responsible for defects of products as set forth in this warranty and repair policy. The warranty for Tablet and Accelerometer sensor is one year. For warranty of Consumable accessories, plz contact your sales representative for the most up-to-date information.

2. Repair service under warranty
2.1 DOA(Dead-on-arrival)
DOA case should be claimed with 30 days from the shipping date. Goodtech will take full responsibility for round-way ticket and repair costs.
2.2 RMA(Return Merchandise Authorization) within warranty:
If during the Warranty Period you submit a claim to us, Goodtech will, at its option:
・Repair the product to new in performance and reliability no matter using new or previous used parts.
・Replace the Product with the same model (or having your agreement for a similar product exchange). A product that is repaired or replaced assumes the remaining term of the Warranty.

Both customer and Goodtech should bear one-way freight charge and handling fee for the RMA cases within warranty.

3. RMA out-of-warranty
For out-of-warranty cases, customers should be in charge of both outward / inward transportation and handling charge accordingly.

4. Exclusion of warranty
・If the product has been subjected to misuse, abuse, or unauthorized disassembly and repair, whether by accident or other causes. The product condition will be determined at the sole discretion of Goodtech.
・If the product is damaged due to natural catastrophes, including but is not limited to fire, lightning, flood, earthquake, etc.
・If the serial number (sticker) is unrecognizable or unauthorized.

5. Repair process
5.1 Please contact your sales representative and describe the problem with detailed information to accelerate the repair process.
5.2 Once the case is accepted, you will get the RMA number from the Service Department.
5.3 Customer should paste RMA number on the carton when sending back the defective items. Please also address the parts directly to the Service Department and mark the package "Attn. RMA Service Department".
5.4 Any returned items without authorized RMA numbers will not be accepted; they will be returned to the customer at the customer’s cost without prior notice.
5.5 Products must be returned in their original packaging, or packaging suitable for shipments of sensitive electronics without damage.

6. Service charge and repair time
6.1 DOA, no service charge at customer side.
6.2 RMA within warranty, no service charge at customer side.
6.3 RMA out of warranty, Goodtech will quote the service cost according to the returned damaged product. Customer has the right to determine to repair or not. Goodtech will scrap defective products without prior notice if customer has no further instruction of defective items within 3 months.
6.4 Definition of repair time: from the day that Goodtech receives the returned items to the day Goodtech finalizes the repair and ready for returning back.
6.5 Goodtech guarantees customer the shortest turn-around time possible. For every returned product, the repair time won’t exceed one month. However, the scenario could be different according to the different amount of qty claimed and the problem severity.

7. Customer responsibility
Noticed that during the repair, data and confidential info could be lost. Customer should back up the data on the hard drive(s) and any other storage device(s) in the Product(s). Making sure to remove any confidential, proprietary or personal information, etc. Goodtech won’t be responsible for any above-lost data.